Merchant support

We help merchants install the viewer block, upload model files, troubleshoot 3D/AR previews, and remove app data when needed.

Email: [email protected]

Before contacting support

Confirm the product has a valid GLB or GLTF model package.
Confirm the 3D / AR Product Viewer block is active on the published product template.
Refresh the product page after Shopify finishes processing model files.

What to include

Your store domain.
The product URL or product title.
The model file type and any error message shown in the app.